Socialprofiler Privacy Policy

Please read this Socialprofiler, LLC (“Socialprofiler,” “we,” “us” or “our”) Privacy Policy to learn how we collect and treat your personal information including when you visit our website, socialprofiler.com, or access our services (collectively, the “Services”).  By using or accessing our Services in any manner, you acknowledge that you have read the practices and policies outlined below, and you understand that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Socialprofiler’s Services are at all times subject to our Terms of Use and/or any separate agreement you’ve entered into with us, as applicable. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Socialprofiler may change this Privacy Policy at any time. The most current version of this policy can be accessed at https://socialprofiler.com/privacy-policy. By continuing to access or use socialprofiler.com, You accept any changes or revisions to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS POLICY DO NOT USE SOCIALPROFILER.COM

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control (such as social media data providers or third-party agencies, organizations or companies). If you are a resident of the State of California, you have certain additional rights which are explained in this Policy.

Personal Data: Categories of Personal Data We Collect

This chart details the categories of Personal Data that we may collect and and/or may have collected over the past 12 months:

Categories of Sources of Personal Data

We may collect Personal Data about you from the following categories of sources:

1. You

   1. When you provide such information directly to us.

   2. When Personal Data about you is automatically collected in connection with use of our Services as referenced below.

      i) Usage Information. We collect information about Your use of Socialprofiler.com. This may include the pages You visit, the links You hover over and click or tap on, and the items You purchase. We also collect data about Your device such as IP address, mobile phone number, device identifiers, and data about the network, operating system, or software You use to connect to Socialprofiler’s products and services. We may also utilize third party services to collect usage information.

      ii) Information From Cookies. Socialprofiler.com uses cookies, or small text files stored on Your computer, to store data about Your visits. Further information about cookies is available at privacy@socialprofiler.com.

      iii) Account Information. We collect information that You provide in creating an account at Socialprofiler.com. This may include information such as Your name, email address, or phone number and payment data. We also collect passwords and similar security information used for authentication and account access.

      iv) Search History. We retain a history of the searches You conduct on Socialprofiler’s products.

      v) Submissions, Posts, and Uploads. We collect information from You when You provide, post, or upload it to Socialprofiler, such as when You fill out a form, (e.g., a request to contact You) or respond to a survey. If You opt to import Your call log or address book, We receive Your call log or contacts. Certain features of Our products permit You to enter personal information to access Your accounts with third-party websites. In some instances, this information is not stored by Socialprofiler.

      vi) Manually Imported Contact Information. We collect contact information about You when others import or sync their contacts with Socialprofiler products.

      vii) Manually Entered Login Credentials. Certain features of Socialprofiler.com must store Your login credentials for other websites or services to function. For example, You may choose to provide Your third-party login credentials to syndicate private content from third-party social networks and websites. Under these circumstances, Your third-party login credentials will be stored only so long as You continue to enable private content syndication from these third-party social networks and websites. Should You terminate Your use of the syndication tool, this information will be deleted within a reasonable period of time following the termination. Your third-party login credentials are hashed and stored with the strictest security standards.

2. Third Parties

   1. Service Providers. We may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support. We also receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.

   2. Social networks analyzed to the Services. If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your Account with us.

   3. Third-party data sources. We have access to information on social media platforms. Social media users who do not want their data processed by Socialprofiler can make their account or posts private or, to the extent applicable, remove Socialprofiler and its representatives from their followers.

How We Use Your Personal Data

1. Providing, Customizing and Improving the Services

   1. Meeting or fulfilling the reason you provided the information to us.

   2. Providing support and assistance for the Services.

   3. Creating and managing your Account or other user profiles.

   4. Personalizing the Services, website content and communications based on your preferences.

   5. Processing orders or other transactions; billing.

   6. Providing you with the products, services or information you request.

   7. Improving and developing the Services, including testing, research, internal analytics and product development.

   8. Conducting fraud protection, security and debugging.

   9. When you join a call with us we may record the call for our training purposes.

   10. Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).

2. Marketing and Selling the Services

   1. Showing you advertisements for the Services, including interest-based or online behavioral advertising.

   2. Sending emails and other communications that display content that we think will interest you.

3. Corresponding with You

   1. Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Socialprofiler or the Services.

4. Meeting Legal Requirements and Enforcing Legal Terms

   1. Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

   2. Protecting the rights, property or safety of you, Socialprofiler or another party.

   3. Enforcing any agreements with you.

   4. Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section.

1. Service Providers

   1. These are third parties acting on our behalf that help us provide and market our Services, including ad networks, marketing providers, hosting other technology and communications providers, data storage, analytics providers, and contract personnel.

2. Users of Services

   1. We use Public Information we obtain ourselves or from third-party data sources to provide Services to our customers, so we may share your publicly-available social media information with other users of our Services directly or through our Resellers or Business Partners. Social media users who do not want their data processed by Socialprofiler can make their account or posts private and, to the extent applicable, remove Socialprofiler and its representatives from their followers.

   2. We do not verify and cannot guarantee the accuracy of Public Information.

   3. Personal Information, such as information that You provide to Socialprofiler or information about Your use of Socialprofiler is not part of the Public Information available to other users through the Socialprofiler or through our Business Partners or Resellers.

3. Legal Obligations

We may share any Personal Data that we collect with relevant third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “How We Use Your Personal Data” section.

We may be required, upon receipt of a court order to release the information in civil or criminal litigation, or as otherwise required by law, to disclose information regarding a consumer to law enforcement agencies. If you have any questions regarding our policy, you may contact Socialprofiler at legal@Socialprofiler.com.

Carrying out other legal obligations stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).

4. Business Transfers

All Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should any of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

We do not send consumer information outside of the United States for any purpose other than to deliver a report to an end user. Of course, if information is sought from outside of the United States, the information is gathered in that country and then transmitted to us here in the United States where it is treated as any other consumer information.

Tracking Tools, Advertising

The Services use cookies and similar technologies (“Cookies”). Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), third party web pages accessed via the Service and other technical information. We may also collect information about how your device has interacted with our Site (including the pages accessed and links clicked) or Service (including content accessed). Some of this information may be collected using cookies and similar tracking technology.

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. We store information in paper-based files or electronic records in secure databases in the U.S. (including trusted third-party storage providers).  We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure. We maintain physical security over any paper and electronic data storage at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems. The Services use industry standard Transport Layer Security (TLS) technology to allow for the encryption of Personal Data you provide to us.

You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account.  Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure.

Socialprofiler maintains the following security measures among others to protect consumer information:

1. Access to confidential consumer information is limited within Socialprofiler to those who have a need to know the information: obtaining and transmitting information on the consumer or those dealing with a consumer request for information or consumer disputes.
2. Access to Socialprofiler’s computer terminals, file cabinets, fax machines, trash bins, desktops, etc. are secure from unauthorized access. Information is stored on third party computers which meet or exceed these standards.
3. Socialprofiler maintains a secure network to safeguard consumer information from internal and external threats.
4. Any backup data is maintained in an encrypted form.
5. Access by users over the internet requires a confidential user name and alpha/numeric password.
6. Socialprofiler maintains records on each request for information and identifies each user who requested information on a consumer.
7. Employees are prohibited from “browsing” files or databases without a business justification.
8. Employees are not allowed to order reports on themselves, family, friends or associates without approval of management.
9. Destruction of consumer information follows the federal regulatory requirements that the information be unreadable upon disposal.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services or to fulfill the purposes outlined in this Privacy Policy. In some instances we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information could not be used by us or a third party to identify you personally.

Personal Data of Children

1. socialprofiler.com is directed to people who are at least 18 years old, and Socialprofiler does not knowingly collect Personal Information from anyone under the age of 18. If you are aware that Socialprofiler has collected Personal Information from someone under the age of 18, please alert Socialprofiler at privacy@Socialprofiler.com and the information will be removed from Socialprofiler’s systems as soon as is reasonably possible. This policy regarding collection of data from children exceeds the requirements of the Children’s Online Privacy Protection Act.

2. Socialprofiler does not knowingly aggregate or provide Public Information about people under the age of 18. Socialprofiler’s search may return Public Information about children between the ages of 13 and 18 because this Public Information originates from third-party social networking sites and websites that permit children who are 13 years and older to create public profiles. To remove any Socialprofiler listing, including a listing that contains information about a person under the age of 18, please use the Remove A Listing tool at https://Socialprofiler.com/optout.

Removal of your personal information

To request that Public Information about You be removed from public listings on Socialprofiler.com, please use the Remove A Public Listing tool https://socialprofiler.com/optout. This page also contains information about alternate ways to submit a request for the removal of public listings. This process is only intended to remove listings available to the general public on socialprofiler.com, does not apply to listings available to customers of other Socialprofiler products, does not apply to information collected, processed, sold, or disclosed under certain federal laws such as the Gramm-Leach-Bliley Act that are excluded from the scope of state privacy laws, and cannot remove the information from the third-party public sources, such as phone books, web listings or social networks. Socialprofiler reserves the right to disclose Public Information that you have requested be removed to third parties, without notice to You, if required by law, or if Socialprofiler has a good faith belief that disclosure is necessary to (i) act in an emergency to protect someone’s safety; (ii) comply with legal process; or (iii) protect and defend Socialprofiler’s rights or property. Socialprofiler also reserves the right to transfer Public Information (including Public Information that you have requested by removed) to any successor-in-interest to the Socialprofiler’s business. Socialprofiler reserves the right to deny or reverse a request for the removal of public listings if Socailprofiler believes such request was made in a manner that does not comply with its Terms of Use or other Policies.

California Resident Rights

If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. We may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at privacy@Socialprofiler.com.

Access: You have the right to request, twice during a twelve-month period, certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

1. The categories of Personal Data that we have collected about you.

2. The categories of sources from which that Personal Data was collected.

3. The business or commercial purpose for collecting or selling your Personal Data.

4. The categories of third parties with whom we have shared your Personal Data.

5. The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third-party recipient.

Deletion: You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of the exceptions under the CCPA, we may deny your deletion request.

Exercising Your Rights: To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request.

We will work to respond to your Valid Request within 60 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following methods by emailing us at: privacy@Socialprofiler.com

For all such requests, please indicate “CA Shine the Light” in the subject field of your request. You must also include your full name, date of birth, last four numbers of your social security number, email address, street address, city, state and zip code, so we can identify your information, if any, held by us.

To request that Public Information about You be removed from public listings on Socialprofiler.com, please use the Remove A Public Listing tool https://socialprofiler.com/optout.

Personal Data Sales Opt-Out and Opt-In: Under some state laws, including the CCPA, sharing your data through third party Cookies for online advertising may be considered a “sale” of information. As described in the “Tracking Tools, Advertising and Opt-Out” section above, we may have incorporated Cookies from certain third parties into our Services. These Cookies allow those third parties to receive information about your activity on our Services that is associated with your browser or device. Those third parties may use that data to serve you relevant ads on our Services or on other websites you visit. Except for these sales through third party Cookies, we don’t sell your Personal Data. You can opt out of these sales by following the instructions in this section.

We may sell your Personal Data to the following categories of Third Parties: Ad networks, Marketing providers, Legal support services, Investigative agencies, Social media networks and Consumer information agencies.

You have the right to opt-out of the sale of your Personal Data. You can exercise this right by clicking on the “Do Not Sell My Personal Information” at the bottom of our website and changing your Cookie preferences.

Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months.

To our knowledge, we do not sell the Personal Data of minors under 18 years of age.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA: We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

Other State Law Privacy Rights

Nevada Resident Rights: If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at privacy@Socialprofiler.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

Colorado, Connecticut or Virginia Resident Rights: You have the right to appeal a decision denying Your privacy request. You may request an appeal of such a decision by contacting Socialprofiler at privacy@socialprofiler.com. and providing the state You are writing from and documentation You may have regarding the matter You are appealing. In the event Your appeal is denied, Your jurisdiction may allow You to file a complaint with Your state Attorney General’s Office regarding Your concerns with the result of Your appeal request. You may do so by selecting the appropriate link: Colorado https://coag.gov/file-complaint/, Connecticut https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page, and Virginia https://oag.state.va.us/consumer-protection/index.php/file-a-complaint.

Privacy Act Systems of Records

When Socialprofiler operates a system of records subject to the Privacy Act of 1974 or comparable U.S. government agency regulations, including any use of information contained in such a system of records, our use and disclosure of that information (“Privacy Act Information”) is subject to the applicable Systems of Records Notice and applicable agency regulations, which control to whatever extent they may conflict with this Policy. Socialprofiler employees who create, receive or otherwise handle Privacy Act Information are required to undergo initial and annual Privacy Act training as a condition of their access to the information. Socialprofiler prohibits any unauthorized use of a system of records or unauthorized disclosure, access, handling, or use of Privacy Act Information. Any person can report a suspected or confirmed breach of Privacy Act Information or the unauthorized disclosure, access, handling, or use of Privacy Act Information to Socialprofiler using the contact information below.

Use of Personal Data by any Third Parties

This Privacy Policy does not cover the use of Personal Data by any third parties that you submit your information to or who provides your information to us. We aren’t responsible for their privacy policies and practices. To learn more about how these third-party data sources treat your Personal Data, you should reference the privacy terms of those sources.

UK and EEA Data Subject Rights

If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation or equivalent applicable legislation in your jurisdiction (the “GDPR”) with respect to your Personal Data, as outlined below.

For this section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Socialprofiler will be the controller of your Personal Data processed in connection with the Services.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@Socialprofiler.com. Note that we may also process Personal Data of our customers’ end users or employees in connection with our provision of certain services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

Personal Data We Collect: The “Categories of Personal Data We Collect” section above identifies the Personal Data that we collect from you.

Personal Data Use and Processing Grounds: The “How We Use Your Personal Data” section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing primarily include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

1. Contractual Necessity:  We process the following categories of Personal Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our contractual relationship with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all of the Services that require such data: Contact Data & Account Data

2. Legitimate Interest:  We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties: Contact Data, Account Data, Log Data, Web Analytics & Publicly Available Social Media Information

Examples of these legitimate interests include (as described in more detail above): Operation and improvement of our business, products and Services

1. Marketing of our products and Services

2. Provision of customer support

3. Corresponding with you

4. Protection from fraud or security threats

5. Compliance with legal obligations

6. Completion of corporate transactions

7. Consent:   In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

8. Other Processing Grounds:  From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects or if it is necessary for a task carried out in the public interest.

Sharing Personal Data: The “How We Share Your Personal Data” section identifies how we share your Personal Data with third parties.

Other Rights: Communications from Socialprofiler: If you do not want to receive marketing communications from us, please indicate your preference by emailing us at privacy@Socialprofiler.com or otherwise following the instructions included in the email or changing your email preferences in your account settings. Even if you opt out of receiving such communications, we may send you non-marketing communications (such as Services-related communications or notices required by law).

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Socialprofiler.com website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

(800) 880-2037

socialprofiler.com
privacy@socialprofiler.com
100 Spectrum Center Dr Suite 900 Irvine, CA 92618

In most cases, we will investigate and respond to a complaint within 60 days of receipt of the complaint.  If the matter is more complex or our investigation may take longer, we will let you know.

Revised: November 2024